Using Agile UAT Improves Customer Engagement
Perhaps one of greatest benefits to taking your quality assurance (QA) team Agile is being able to use Agile UAT to improve your customer engagement. With Agile UAT you can collaboration with your customers during sprints and the beta cycle prior to the release of your application. The QA team can work with product management, developers, and stakeholders to ensure that customer feedback makes it into the software.
Running Agile UAT cycles includes:
- Forming a UAT team with representatives from QA, development, and the business
- Ensuring your application is prepared for UAT and you have the tools and processes in place to onboard UAT testers
- Involving QA to capture issues and feedback from users involved in testing
- Using UAT to build trust with the client
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