Quality assurance processes can be – by design – complicated and time-consuming. Given the complexity of tasks such as designing and running test cases, it shouldn’t come as a surprise that QA operations are frequently characterized by software testers carrying out arduous, multistep responsibilities. Although QA is an inherently complex process, that doesn’t mean that every aspect of it needs to be. In fact, an organization that allows its testing efforts to get bogged down in complications and inefficiencies will run into a whole host of issues. With release schedules becoming shorter all the time, businesses need to find ways to streamline their QA efforts whenever possible.
Perhaps no company is as cognizant of the need to reduce QA inefficiencies as Lumeta Corporation. Founded in 2000, Lumeta’s IPsonar® and ESI systems have provided advanced network situational awareness and network discovery solutions to numerous government agencies and businesses. Lumeta clients represent a wide array of industries, including financial services, pharmaceutical and energy companies. Due to the sensitive nature of many of these sectors, Lumeta clients often require that their networks meet standards above and beyond what traditional enterprises may find acceptable. These include meeting industry or government regulations or offering high levels of network availability.
Current Quality Management Product impedes QA
QA processes have been a critical aspect of delivering the services requested by Lumeta’s clients. The company routinely needs to provide a reliable and high-quality product without allowing its teams to get bogged down in software testing efforts. However, Lumeta QA has not always been optimized for success. Using a major vendor’s quality management product, the organization’s software testers faced some challenges taking issues and requirements stored in JIRA and inputting them into the system for testing and tracking. According to William Nemec, Quality Assurance Team Lead at Lumeta, there were several steps that needed to be waded through in order to carry out these tasks. These types of inefficiencies can add up over the course of a project, resulting in a significant waste of time and resources.
Overall, the existing quality management product presented a number of concerns for Lumeta’s QA management, including a noticeable drop in customer services and support as well as increasing costs.
“We were becoming discouraged and disinterested in our current solution” said Nemec. “Two big reasons; one was their support became horrendous. When they eventually outsourced their support and I tried to get help for some issues or questions that I had, I discovered that they were mainly concerned with their issue closure rates and not true customer support.”
Nemec also reported experiencing integration issues with their quality management solution and Lumeta’s existing JIRA platform. Because it did not fully support JIRA integration, Nemec’s team was forced to spend a great deal of time manually generating spreadsheets with a project’s requirements and then importing into the software.
Moving to a JIRA-compatible solution
When looking for a replacement for their current QA tracking software, Lumeta officials wanted a test management system that would alleviate the various integration issues software testers were experiencing. With its unparalleled compatibility features, Zephyr Enterprise presented an ideal solution. According to Nemec, since switching to Zephyr, his team has been able to save time by harnessing the test management software’s easy-to-use import features. This way, requirements can be easily entered into JIRA and then imported directly into Zephyr without having to go through a time-consuming process.
Furthermore, Zephyr’s usability and efficiency has enabled Lumeta QA management to generate critical reports without requiring a major time investment as well as condensing various documents for easy retrieval at a later date.
“Overall, [Zephyr Enterprise] seems to give me the ability to track my group’s testing and record our test cases, map them to requirements and vice-versa, so we can make sure we have every test case, every requirement covered by at least one test case,” Nemec said.
The various testing dashboards featured in Zephyr Enterprise makes what could be a complicated and time-consuming process a breeze. By going to the system’s dashboard, Nemec and his team members can view information regarding requirements, test cases and outstanding issues, among other resources.
Zephyr Enterprise’s dashboard presents a simple and easy-to-use interface for company leaders and testers alike to view the progress of a given project at any time, giving relevant parties a snapshot of the current development status. With that level of granular insight, Nemec and Lumeta managers can see precisely what testers are working on and identify opportunities for improvement.
When operating a platform to support QA efforts, company officials should be certain that their solution fully integrates with other critical systems. In Lumeta’s case, the existing quality management product’s integration issues slowed down the testing process by requiring individuals to jump through multiple hoops to execute everyday tasks. By switching to Zephyr Enterprise, which could provide far more compatibility, QA members were able to streamline their processes and easily share critical documents and information. In addition, company leaders could more readily view important updates regarding the progress of a particular project. That increased governance and insight gives QA management and their superiors the information needed to make more informed decisions regarding the direction of their software testing processes, resulting in stronger overall operations.