Maintaining quality when experiencing growth

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As decision-makers see their business grow, they will have to consider how to maintain consumer expectations with an effective quality assurance team during their development.

For most businesses, growth is one of the main results that they strive for, constantly creating initiatives that will open opportunities for advancement and innovation. However, when this goal is actually achieved, it can be challenging for organizations to fuel their development while still maintaining their current tasks. In many cases, the energy put into trying to handle both the new elements and familiar workloads will cause overall quality to decrease due to the effort of shifting the company mindset. As decision-makers see their business grow, they will have to consider how to maintain consumer expectations with an effective quality assurance team during their development.

Build in quality expectations
While all software projects are different, there are always going to be certain elements that are going to be expected no matter what the program is supposed to do. An example of this is an appealing user interface with easy navigability, something that is a must-have on most applications in order for people to adopt them. By building these types of prospects into the product, it will help maintain the quality that users anticipate while ensuring that the business can facilitate its newfound growth.

Software projects are long processes that require constant testing throughout the program’s lifecycle. Likewise, quality assurance is a medium to long-term process, making it a challenge to be implemented on the fly, according to However, instilling quality expectations in the development process itself will help maintain excellence and continue to evolve with new trends.

Constantly reference management tools
With the amount of collaboration and projects in play at once, it can be difficult to have oversight on everything at all times. However, with project management tools, businesses can keep better track of their assets and monitor how their work is progressing. According to the Organization for Economic Co-operation and Development, companies must consider how they will inform their stakeholders about the quality of their products as well as what level the quality should be monitored on. This will be critical to delegating workloads in a manner that will facilitate growth and keep the bar raised for overall excellence.

Through test management tools, organizations can develop a framework from which they can assess their creations. If the product does not live up to these standards, QA teams can flag the issue to be fixed by developers. While the management software will be essential in these instances, decision-makers must first define what best practices actually look like and how they want their products to function. Doing so will help clearly establish what the business itself aims to achieve.

“Look at different levels of monitoring; what is being monitored and what are good instruments for [the] different levels; and how to follow up,” OECD suggested.

Prepare the employees
The quality of services and business development revolves largely around employee engagement. If workers have the right tools at their disposal and can leverage them effectively, there’s a higher likelihood that the organization will facilitate growth while still capably handling daily activities. Business 2 Community contributor Chuck Cohn noted that by preparing your quality assurance teams to take on more work and to be ready for setbacks, your company will be able to respond as needed. By instilling these expectations in employees from the very beginning, organizations will start to see considerable improvements in their advancement opportunities.

“Quality of service begins and ends with you, but it weaves itself through every person you hire,” Cohn wrote. “If everyone is willing and able to take your company to another level, you can successfully get there.”

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