Quality assurance teams have become more important to software development projects. As more groups turn to agile software testing, QA will play a more critical role for program creation. However, there are a few things that QA managers wish stakeholders knew about their roles in software testing:
1. Developers think they know all
Agile software development aims to eliminate silos, but this can lead to treading on other's territory. For example, many developers believe they know how, when and what to test, but there are often numerous bugs in the code. Software Testing Help noted that there's also the stigma that developers have an ego, and believe that they are better than testers. The truth is, both sides are working toward the same goal: to make a successful application. By banding together and sharing knowledge, you can make testing better and establish more even ground across the board.
2. Take testing metrics with a grain of salt
QA teams can gain actionable insights from testing metrics, but many other stakeholders use these numbers as law. These stats are used to gauge tester competence and project completion. A Software Testing Club thread noted that management often doesn't consider the context of this information. If the numbers show a decline in progress, perhaps it was because the client asked for a change, for example. The context will be important to driving the QA team and promoting effective test management.
3. Respect your testers
Testers often feel a lack of appreciation for their work. Part of this could come from the developer ego, as discussed earlier, but this isn't the only complaint from QA professionals. Software Testing Help noted that management doesn't consider testers equal to developers and testers are often made responsible for every fault. Managers should promote good relations across teams, and establish an environment that promotes learning from mistakes rather than being blamed for each bug that slips through.
4. It's mandatory and worth your time
Many think that testing is a waste of time, but testing actually helps make apps better and ensures that users will get a functional product. Although deadlines are constantly tightening, the time taken to test will be worth it compared to a customer potentially canceling the next assignment. Not only that, but users won't accept anything less than optimal functionality for any program. To build reliability and lasting customer relationships, testing is well worth your time to execute effectively.
5. Learn from mistakes
Testing is all about looking at mistakes that were made and taking action to ensure they don't happen again. Software Testing Club noted that learning from your mistakes as well as others will help make you a better tester. This way, you can prioritize, communicate and test more effectively in the future. Software testing is a process, but QA professionals can look back at past events and respond more effectively to any current issues.
QA teams were siloed under traditional development techniques, creating a rift that is slowing ebbing away. By understanding these five items, QA professionals will feel more appreciated and comfortable in their roles, while also helping you to understand just how important they are to the success of your applications.