Join Our Team

Our employees are our most important asset

We are working to solve one of the biggest problems in the software development industry today – releasing higher quality software. If you are passionate about software, Agile, DevOps, mobile, or apps and want to be part of a fast paced environment surrounded by determined people – we would love to hear from you.

Superheroes

Join the Fastest Growing Test Management Company on the Planet

We believe that being successful is a function of your environment. Below are just a few of the benefits of working at Zephyr:

  • Part Of The Team

    Part of the Team

    Our team is very close knit and supportive. We work hard and play hard in an open collaborative environment.

  • Weightlifting

    Gym Membership

    Our San Jose, CA office is equipped with an onsite gym, free group classes as well as a basketball and volleyball court.

  • Health Benefits

    Health Benefits

    We have competitive healthcare benefits including; medical, dental and vision.

  • Salary And Equity

    Salary and Equity

    We offer competitive compensation packages, and give all our employees the opportunity to grow internally.

  • Technology Setup

    Technology Setup

    We will get you setup with the technology you need to kick ass at your job.

Meet Your Future Co-Workers

Tug of war company Game company culture

Openings

Location:
Coconut Creek

Are you interested in being part of a great Technical Support Engineering team which supports market-leading, high-tech companies such as Google, Apple, and Microsoft?

SmartBear Software is currently looking for an exceptional Associate Support Engineer who possesses a passion for innovative technology and delights in achieving superior customer satisfaction, while working collaboratively within a team-focused environment. You will work and learn from an experienced and highly impactful team that will ultimately prepare you to become a Technical Support Engineer. We are a growing medium-sized company with locations around the country and around the world. We have played a role in the Uber you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. Our software is downloaded every 6 seconds (5.25 million downloads a year) and we have over 25,000 customers (Google, Apple, Microsoft, Uber, GE and SalesForce to name a few) in 194 countries. We have real products, real customers and great compensation.


Benefits of This Position

  • You will be supporting customers with proven technology that produces measurable results and is continually being expanded with innovative, new products
  • You will be working in a collaborative, entrepreneurial environment along with our sales, marketing, and product teams
  • You will be provided tools and training to elevate your performance and be an industry and product specialist

Responsibilities

  • Troubleshoot and solve technical support issues with external customers
  • Create, document and track the progress of new customer issues as they become available
  • Collaborate with fellow support colleagues and other internal organizations, e.g. development, to achieve superior customer service
  • Obtain the necessary knowledge and skills to become progressively proficient with responsible products
  • Be the customer advocate when providing feedback to internal organizations
  • Achieve case resolution and escalation goals
  • Look for ways to improve productivity of issue resolution and better ways to help customers

Qualifications

  • Degree in Computer Science or related field or equivalent experience
  • Working knowledge of operating systems, e.g. XP, Vista, Win7, Server 2003/2008
  • Must be a US Citizen

Nice to Have

  • Technical support and programming experience
  • Working knowledge of software testing history, tools, and processes
  • Working knowledge of application life-cycle management, API’s, SQL, and network and server administration


SmartBear Is A Destination Employer

- Voted by Glassdoor as one of the "Best Places to Work", Named to Boston Globe’s “Top Places To Work”, and VentureFizz calls us one of “One of The Hottest Companies in Boston”.

  • Invest In Our Employees – We care about the success of our employees and provide guidance and tools to help them grow their careers and succeed. We seek to continuously learn and evolve and strive to be the company of choice.
     
  • Open and Collaborative Environment – We have an inclusive, creative, passionate, fun and successful environment.
     
  • Award Winning Technology – SmartBear is a market leader and has won numerous, prestigious industry awards for its software solutions, including “Top Innovator and Leader In Software Development”.
     
  • Invested Leadership Team - Our leadership team has a proven record of success, is passionate about the success of the employees and company and focused on supporting the sales organization.
     
  • Unbelievable Offices – We are in a new, state-of-the-art building, on the waterfront, with an modern layout and a giant kitchen and eating area. We have an open floor plan and an abundance of conference rooms. The office is centered on the “Bear Cave”, for impromptu collaboration, company gatherings, monthly drinks, wine tastings and industry Meetups and events. We’ve also left space for fun with a ping-pong table, putting green, bean bag toss and other ways to have a quick break during the day.
     
  • Ideal Location - We are located at Assembly Row, which is the new, hot, technology company destination, with great water views, restaurants, cafes, bars, shopping, movie complex, bike and running paths and is easily accessible by mass transportation.
     
  • Great Perks – We offer competitive salaries, top of the line benefits, ample vacation, 401(k) match, great eats – breakfast, lunches, coffee (regular, gourmet, espresso, lattes), drinks, healthy and sweet snacks and a constant flow of popcorn from a retro movie theater machine.
     
  • Community Service and Philanthropy - SmartBear is committed to giving back to the community. We offer employees a day off to serve the cause of their choice or work in teams to support an organization. SmartBear also contributes time and donates to meaningful organizations, such as aiding at-risk children and combating homelessness.
     
  • Thought Leader and Innovator – SmartBear strives to be a thought leader and innovator in the technology industry. We frequently support Meetups, are a member of Women In Technology, MassTLC and other premier organizations.
Location:
San Jose, CA, USA

Zephyr’s Client Services Engineers are the Product experts for our 11,000+ customers worldwide. We’re looking for that unique fusion of business savvy and technology fervor in our new hires to join our team in our headquarters in San Jose, CA. The position will join our Marketplace team and will report directly to our Marketplace Director.

As the fastest growing Quality Management solutions vendor, customers are relying on Zephyr’s products to track their quality efforts for their own mission critical applications and products. The Marketplace Client Services Engineer ensures that these customers have a thorough understanding of Zephyr’s comprehensive features and benefits. The successful candidate will be adept at ensuring customer adoption and will have outstanding relationship building skills. They will be our customer’s trusted advisor and solution architect as they employ their ability in understanding customer requirements and identify how Zephyr’s solutions can address these effectively.

As a company, Zephyr’s focus on providing high value Quality Management solutions along with a sound business strategy has resulted in our milestone achievement in getting to 11,000+ paying customers worldwide while maintaining quarter over quarter profitability for the past several years. Recognizing Zephyr’s unique position to be the Number 1 Test Management provider, Frontier Capital has now invested $31 million to accelerate Zephyr’s next stage of growth. The Marketplace team has been a key driver in Zephyr’s growth to date …. are you ready to be a driver in our next stage of growth?

Responsibilities
  • Pre-Sales: Be the product expert for our customers and partners – gain and maintain a thorough understanding of Zephyr products and its integrations with complimentary solutions; deliver product demonstrations and proof of concepts to highlight Zephyr’s benefits; understand customer challenges in the area of Test Management and identify solutions to address them; respond to RFPs/RFIs and other requirements documents/
  • Post-Sales: Provide guidance on installation and configuration, data migration, and provide user and administrator training.
  • Product Evangelist & Thought Leader: Externally, share your experiences in the area of software delivery and testing best practices via blog posts, webinars, and speaking engagements. Internally, be the chief voice of our customers back to our product teams to help drive product direction and roadmaps.
Qualifications
  • Bachelor Degree in Computer Science or equivalent
  • Excellent communication and presentation skills are a must as is the ability to think on your feet
  • A passion to serve the customer, which has played out in some customer facing role such as consulting, technical support or sales engineering
  • Solid working knowledge/experience with the various components of DevOps and associated tools is a huge plus (defect tracking, requirements management, test automation, agile, etc).
  • Working knowledge of installing and configuring applications in both Linux and Windows environment
  • Experience with deployment of Enterprise applications in a clustered, fault tolerant configuration is a significant plus (use of or exposure to Load Balancers, proxy servers/firewalls, relational Databases and SQL, and user authentication mechanisms such as AD, LDAP, Crowd, and SSO technologies)
  • Experience with or the ability to easily ramp up on test automation is crucial (Atlassian product ecosystem including JIRA/Confluence/Bamboo, use of automation frameworks such as Selenium, HP UFT, Junit, etc. is also a big plus).
Location:
King of Prussia, PA, USA

As a Zephyr Business Development Representative in our King of Prussia office, you are responsible for identifying new potential customers for our Zephyr Enterprise product. You are responsible for both following up on leads provided to you via our top notch marketing team and generating your own leads via LinkedIn and other platforms. You'll get the opportunity to help build our sales pipeline and grow our footprint in your territory along with learning about the industry standard in QA Test Management.

A little about Zephyr:

As a company, Zephyr’s focus on providing high value Test Management solutions along with a sound business strategy has resulted in our milestone achievement earlier this year in getting to 10,000 paying customers worldwide while maintaining quarter over quarter profitability for the past several years. Recognizing Zephyr’s unique position to be the worldwide leader Test Management vendor, Frontier Capital has now invested $31 million to accelerate Zephyr’s next stage of growth. The Inside Sales team is uniquely positioned to be a key driver in the next stage of growth, do you have what it takes to join us?

As a Business Development Representative, a typical day might include:
  • Qualifying leads to determine their potential to join the Zephyr family
  • Managing a pool of prospects and nurturing them to grow their interest in Zephyr’s products and services
  • Developing an understanding of the key components to a successful Zephyr sale
  • Monitoring your sales activity (call prospect, qualify company, schedule demonstration) within SalesForce.com
  • Maintaining detailed notes on activities related to Zephyr both for use by the sales team and to report on the work you do on a daily basis
This job might be for you if:
  • You’ve worked in Marketing or Sales before on the front line
  • You love building relationships and can talk to anyone about anything without breaking a sweat
  • You understand the importance of having great software and can articulate that importance quickly and effectively
  • SENSE OF HUMOR REQUIRED (this is not a joke)
Bonus points for:
  • Previous experience with Salesforce
  • Previous experience with Zephyr products or those of our competitors
  • Previous experience with various QA testing methodologies (agile, waterfall, etc)
You might be a fit for Zephyr if:
  • You are energetic and enjoy working in a fast-paced environment
  • You love working in an agile environment and can roll with the punches
  • You take ownership of your work and continuously strive for improvement
Location:
King of Prussia, PA, USA

As a Zephyr Inside Sales Representative in our King of Prussia office, you are responsible for finding, developing, and closing new business within the QA test management industry as well as expanding opportunities within the existing customer base. You are responsible for converting leads provided to you via our top notch marketing team to opportunities and then closed deals. You'll meet and exceed goals through detailed tracking of sales targets/prospects, customer presentations & product demonstrations, and negotiating and closing sales. You will use your previous experience with QA Testing software to provide an incredible customer experience during the sales cycle, and through the transition from sales to implementation.

A little about Zephyr:

As a company, Zephyr’s focus on providing high value Test Management solutions along with a sound business strategy has resulted in our milestone achievement earlier this year in getting to 10,000 paying customers worldwide while maintaining quarter over quarter profitability for the past several years. Recognizing Zephyr’s unique position to be the worldwide leader Test Management vendor, Frontier Capital has now invested $31 million to accelerate Zephyr’s next stage of growth. The Inside Sales team is uniquely positioned to be a key driver in the next stage of growth, do you have what it takes to join us?

As an Inside Sales Representative, a typical day might include:

  • Establishing a relationship and communicating Zephyr’s value proposition to a key decision maker at a prospective client
  • Managing the qualification process for a small testing team in your assigned territory based upon Zephyr’s prospecting criteria
  • Developing your personal sales style and pitch
  • Monitoring your sales activity (call prospect, qualify company, schedule demonstration) within SalesForce.com
  • Submitting a standard sales report, such as a weekly forecast, pipeline, funnel, monthly progress, or business plan report

This job might be for you if:

  • You have 1-3 years experience with the QA testing market: either as a QA Tester yourself, or selling products or services into this unique market; or
  • You have 1-3 years experience selling SaaS Software; or
  • You have an undergraduate degree in CS, IT, IS; and
  • You love building relationships, and haven a proven track record of using your incredible problem-solving and interpersonal skills to achieve sales goals
  • You understand the importance of having great software, and can speak from experience how the right CRM or ATS can make or break one's ability to do their job well
  • SENSE OF HUMOR REQUIRED

Bonus points for:

  • Previous experience with SalesForce
  • Previous experience with Zephyr products or those of our competitors
  • Previous experience with various QA testing methodologies (agile, waterfall, etc)

You might be a fit for Zephyr if:

  • You are energetic and enjoy working in a fast-paced environment
  • You love working in an agile environment and can roll with the punches
  • You take ownership of your work and continuously strive for improvement
Location:
San Jose, CA, USA

Do you want to be part of a fast growing start-up?

As a company, Zephyr’s focus on providing high value Quality Management solutions along with a sound business strategy has resulted in our milestone achievement in getting to 12,000+ paying customers worldwide while maintaining quarter over quarter profitability for the past several years. Recognizing Zephyr’s unique position to be the Number 1 Test Management provider, Frontier Capital has now invested $31 million to accelerate Zephyr’s next stage of growth. The Marketplace team has been a key driver in Zephyr’s growth to date …. are you ready to be a driver in our next stage of growth?.

We’re looking for a Technical/Product Marketing Manager to join Zephyr’s marketing team. You will be responsible for creating and delivering marketing content to encourage technical audiences – Testers/Testing Practitioners, QA Leaders, DevOps Trail Blazers and Software Quality Advocates – to evaluate and ultimately consume Zephyr quality management solutions. If you have a technical background and are passionate about understanding, explaining, championing technology and driving product road map and commercial innovations – join our team!

In addition to producing content for technical audiences, you will create content for sales enablement – presentations, demos and press releases. You will be working closely with a cross functional team within Zephyr, Customers and Partners..

Responsibilities

  • Accountable for all product content marketing initiatives to raise awareness and adoption by increasing traffic, engagement, leads and ultimately driving transactions.
  • Collaborate across functions to deliver an effective technical content marketing strategy that aligns with product, marketing and sales priorities and campaigns.
  • Communicate with customers and the user communities to create compelling stories with cases while identify emerging user cases.
  • Work with demand generation manager to promote content via various channels: email, social media, blog, website, newsletter and third-party media.
  • Identify, monitor and report key performance indicators on a regular basis to measure the success of product/ technical content marketing initiatives.
  • Create and deliver product marketing content: blogs, white papers, case-studies, presentations, videos, demos and sample data/code, how-to guides, and more.
  • Build and manage a customer advocacy program and leverage customer generated content to attract and convert customer.
  • Perform competitive analysis of commercial and open source offerings within the quality management space and the broader functional ecosystem such as DevOps, automation and predictive analytics market.

Desired Skills & Experience

  • Bachelor’s degree in Business Administration, Marketing, or related field is required. MBA is desired.
  • Solid years of relevant work experience in fields such as IT evangelism or product management/marketing in a high technology environment.
  • Experience with or the ability to easily ramp up on test automation is crucial (use of automation frameworks is also a big plus).
  • Understanding of DevOps ecosystem, including but not limited to test automation, continuous integration and analytics..
  • Experience writing blogs or giving presentations for technical peers.
  • Desire and ability to explain complex topics in a clear and concise way.
  • Demonstrated track record in producing marketing content with thought leadership.
  • A career path that demonstrates increasing levels of responsibility and a talent for driving benchmark marketing programs in the technology industry.
  • Ability to easily transition from high level strategic thinking to creative and detailed execution.
  • Ability to work independently and autonomously.
  • Superior oral and written communication and presentation skills – ability to excite technical audiences.
  • Strong leader who can drive consensus and articulate program recommendations and trade-offs to peers and senior executives.
  • Enjoy working in a fast-paced and dynamic environment, where proactive problem-solving skills are key to succeed.
  • Ability and willingness to travel for conferences and company meetings.

This position is located in San Jose, California (no relocation benefits provided for this position)

Location:
San Jose, CA, USA

Exciting opportunity for an Accounting Manager in a fast growing software company. You'll be reporting to the Corporate Controller. Full benefits and perks!

A little about Zephyr:

As a company, Zephyr’s focus on providing high value Quality Management solutions along with a sound business strategy has resulted in our milestone achievement in getting to 12,000+ paying customers worldwide while maintaining quarter over quarter profitability for the past several years. Recognizing Zephyr’s unique position to be the Number 1 Test Management provider, Frontier Capital has now invested $31 million to accelerate Zephyr’s next stage of growth.

Accounting Responsibilities

  • Oversee the daily accounting activities required to maintain the company's general ledger in all aspects.
  • Maintain a high quality of QA on all transactions from the staff accountant and senior accountant.
  • Be hands on support to staff accountant and senior accountant when necessary.
  • Approve and validate all journal entries.
  • Ensure an accurate and timely monthly, quarterly, and year-end close.
  • Monitor and analyze department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.
  • Partner with senior budget holders to monitor results versus approved budgets.
  • Review accounting and financial reporting from India subsidiary and recommend changes as necessary.

Month End Close and Financial Reporting

  • Review month end close schedules and financial statements for accuracy and consistency with plan and prior periods.
  • Prepare a timely and accurate monthly board package and investor reporting package.
  • Monitor billing and collections performance, identity and resolve issues in billing and collections process.
  • Approve and validate weekly department reporting like the dashboard and Atlassian reporting.

Acquistions

  • Work with corporate controller in all phases of accounting and finance integration.
  • Insure a smooth and accurate integration.

Other

  • Prepare for and ensure a clean and timely year-end audit as required.
  • Prepare for and assist in an ERP conversion as required.
  • Back up corporate controller when they are unavailable.

Qualifications - Education/Experience

  • Bachelors degree in accounting
  • CPA (Active or Inactive)
  • 7+ years of relevant experience in the general ledger/financial reporting area; big 4 experience a plus
  • Strong technical understanding of GAAP and IFRS
  • Excellent analytical, problem solving, and communication skills
  • Highly proficient with MS Excel
  • Quick Books online hands on experience plus ERP systems familiarity
  • Software experience highly preferred

Preferred Skills

  • Collaborative personality - ability to fit in with the group
  • A commitment to learn and support a successful growing company
  • Attention to detail; ability to check own work
  • Sense of urgency
  • Track record of meeting/exceeding deadlines
  • Self-starter; critical thinker
  • Organized; time management
Location:
San Jose, CA, USA

Design and develop test management products and analytics dashboard (web, mobile, analytics, micro-services). Analyze requirements, design, develop and deliver high quality software using the latest technologies and innovations. Understand customer requirements and translate them into engineering requirements and functional documentation. Participate in full lifecycle of product development. Interface with other developers, QA and customer support teams. Design, develop and test tools for support.

A little about Zephyr:

As a company, Zephyr’s focus on providing high value Test Management solutions along with a sound business strategy has resulted in our milestone achievement earlier this year in getting to 12,000 paying customers worldwide while maintaining quarter over quarter profitability for the past several years. Recognizing Zephyr’s unique position to be the worldwide leader Test Management vendor, Frontier Capital has now invested $31 million to accelerate Zephyr’s next stage of growth.

Education and Experience Required:

  • Master’s degree in Computer Science or a related field and 24 months of experience.
  • 18 months of experience with Java, J2EE, Spring, Hibernate, CSharp, NodeJS, Javascript, and AngularJS. Note: post-bachelor’s and pre-master’s degree experience acceptable.